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Policies And Procedures
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POLICIES AND PROCEDURES
Payment with order, by cheques (personal or company), money orders, cashier’s checks and Paypal and Credit Cards through Paypal are accepted.
Issue your cheque to M Rathbone Check your order carefully for correct pricing and shipping charges. £10 bank service charge for all returned cheques.
Standard shipping is £2.95 (flat rate no matter how big the order).
Delivery may take up to 21 days or longer.
Over 90% of orders are shipped on the same day they are received.
Orders paid by personal or business cheques (not money orders) may be held up to 8 or 10 business days until cheque clears.
Orders received by 4:00 p.m. GMT are shipped the following morning. Orders received on Sundays may not be shipped until Monday morning or the next business day.
Airmail shipping is £3.95 (flat rate no matter how big the order).
Delivery to most countries can be expected in approximately 7-21 days.
Payments may be made by International Money Order, Paypal, major credit cards via Paypal or Bank Cheque issued in UK sterling and drawn on UK banks
Customers may receive a full refund of the purchase price of the product less postage and handling for a period of up to 30 days. If for any reason you are not completely satisfied just return merchandise within 30 days, in saleable conditions, for prompt refund. NO QUESTIONS ASKED!

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